2018 Annual Conference

CMSNE 29th
Annual Conference

All Eyes on Professional Practice: Seeking Clarity on Cross-Continuum Social and Clinical Complexity

Tuesday, October 9, 2018
Wednesday, October 10, 2018
Southbridge Hotel & Conference Center
Southbridge, MA

Conference Purpose and Objectives

As Professional Case Managers participate in healthcare’s evolution, we reinforce our commitment to compassionate and ethical care coordination and support. The diverse needs of our fellow human beings heighten our desire to remain informed and ready to advocate for those we serve. Many clients face similar, seemingly routine, health care needs while others have bio-psycho-social circumstances that challenge seasoned Case Management veterans. Professional Case Managers face every day challenges with robust academic knowledge and years of hands-on experience as evidenced by achieving licensure and certification credentials. Case Management fills an essential role across all sectors of the care continuum. It is critically important that we continue educating stakeholders about our role and advocating for (or against) proposed legislation and policies which affect our practice, roles and responsibilities. Our advancing professional practice distinguishes Case Managers as experts in care coordination. This is made evident through our devotion to lifelong learning, proactive practice and the provision of the highest quality, cross-continuum service to our clients.

Upon completion of the conference the attendees will have the knowledge to be able to:

  • Examine professional responsibilities relating to all aspects of client care
  • Recognize the impact of psycho-social issues on care coordination and continuity
  • Leverage resources required to address complex bio-psycho-social needs

General Session Speakers

Tuesday, October 9, 2018

Domestic and Sexual Abuse:
What Healthcare Providers Need to Know

Erin C. Miller holds Master’s degrees in Africana Studies and Domestic Violence, as well as certifications in addictions and traumatic stress studies. Her areas of expertise include the intersections of trauma and addictions, sexual & domestic violence in LGBQ/T communities, and the needs of Haredi survivors of violence & abuse. She has consulted and/or trained for the Department of Justice, the National Center on Domestic Violence, Trauma and Mental Health, the Florida Coalition Against Domestic Violence, the Alabama Coalition Against Domestic Violence, and the Massachusetts Department of Public Health, amongst others. She has been adjunct faculty in Forensic Nursing at Boston College and the Center on Domestic Violence at the University of Colorado. Currently, Ms. Miller serves on the project management teams of the National SANE TeleNursing Center. She also has the privilege of serving as the Manager of the Domestic Violence/Sexual Assault Program at Newton-Wellesley Hospital in Newton, Massachusetts, providing services to patients, staff and the surrounding community.

This session will discuss ethical dilemmas involving Domestic & Sexual Abuse encountered in Case Management practice. The CCMC Code of Professional Conduct will be referenced in regards to assessment, reporting and documentations of these situations.  Earn 3 ethics credits towards CCM renewal.A MA DPH-Approved Ch260 Compliance Training

Special Session
Partnering to Improve Veteran’s Healthcare
Demystifying the VA

Sandy Filiault RN, BSN, CCM has been with the VAMC in WRJ for 24 years. She grew up in Vermont and is a seventh generation Vermonter. Sandy’s professional passion is to ensure she do the best by every Veteran and peers whose path she crosses. She has always been involved in hospice and palliative care and strives to ensure the most peaceful and dignified end of life journey. Sandy is married, lives high on a hill in VT where she and her husband raised three Eagle Scouts. She has a beautiful little granddaughter, two goats, one dog and one cat. In her spare time she gardens, hikes, bikes and kayaks.


Rhonda Loveitt, BSN, CCM
graduated from St. Joseph’s College in Maine in 1983 and has worked as a professional case manager for over 30 years.  Rhonda has provided catastrophic case management services through private health insurance companies including CIGNA, AETNA, Martin’s Point Health Care maintaining certification as a CCM since 1993.    Since 2009, Rhonda has worked for the Maine Veteran’s Administration providing Case Management in a Primary Care setting.  Primary Care Case Management is provided to veterans of all generations  who experience complex medical conditions and require assistance with navigation of both VA and community care services.  Rhonda has worked with VA Rural Health Service to develop and provide educational presentations to improve communications and collaborations between the VA and multiple community partners.

Conference Dinner Program
Supporting Members with Advanced Illness:
The Role of Care Managers

Carol P. Curtiss, MSN, RNBC, is a Clinical Nurse Specialist Consultant with Curtiss Consulting in Greenfield, MA, with a focus on education and program development in pain and symptom management, palliative and end of life care and cancer survivorship.  She consults and is an internationally recognized speaker on pain and symptom management, palliative care, and cancer survivorship for various acute‐care, hospice, and home‐care settings. Ms. Curtiss is also Adjunct Clinical Instructor for the graduate program in Pain Research, Education & Policy at Tufts University School of Medicine in Boston, Massachusetts. She is board certified in pain management nursing.  She is a member of the Oncology Nursing Society, where she has served as national President and has assisted on more than 10 task forces and committees.  Ms. Curtiss also holds membership in the American Pain Society, the American Society for Pain Management Nursing and Sigma Theta Tau, Nursing’s Honor Society.

Sponsored by: Genentech/IntraMed
* The educational session will run 5:30 – 7:00 p – dinner to follow.
*Employee of the VA, Government and State Agencies which restrict participation in sponsored meals are prohibited from the dinner but not the educational session.

Wednesday, October 10, 2018

Opening Session
Legislators/Regulators Need Case Managers at the Table

Peggy Leonard of Hudson Health Plans

Margaret (Peggy) Leonard, MS, RN-BC, FNP - A national leader in healthcare innovation, playing a key role in all major aspects of healthcare policy and practice. Vice President for Medical Management for MVP Health Care, a managed healthcare organization in New York State (NYS) with 750,000+ members. She is the Executive Director of Westchester Cares Action Program (WCAP) an Integrated Care Program of Medical Health/Mental Health/Substance Use Disorder/Social Determinant Issues. Margaret is recognized for leadership qualities as past president and current Public Policy Committee Chair Emeritus of the Case Management Society of America, co-chair of New York State Department of Health Workgroup on Health Homes, Chair of New York State Board of Nursing, member of National Quality Forum Quality Measurement, Research and Improvement Council, former member of the National Quality Forum Steering Committee for Care Coordination, chair of the National Transitions of Care Public Policy Task Force, former member for the Agency for Healthcare Research and Quality Transitions of Care Technical Expert Panel (TEP), member of American Nurses Credentialing Center Commission on Certification, and adjunct instructor at the College of New Rochelle, School of Nursing teaching Politics of Healthcare Margaret knows healthcare from all angles.

Closing Session
Assessment, Treatment and Impact of Substance Use Disorders

Lisa Blanchard, MA, LMHC joined Spectrum in 1999 and has held various clinical positions prior to becoming Vice President of Clinical Services in 2017. Ms. Blanchard is an experienced clinician with over eighteen years of experience in behavioral health administration, including new program development and electronic health records implementation. Ms. Blanchard was trained as a NIATx process improvement coach and has served as a NIATx coach and national presenter. She has also worked as a consultant and has presented at the national level on innovations in behavioral health treatment. Ms. Blanchard holds a Master’s degree in Counseling Psychology and a Bachelor’s degree in Psychology.

Sherry Ellis, MSW, LICSW, ACSW, serves as Spectrum’s Chief Operating Officer. Ms. Ellis brings more than twenty years of clinical and operational experience within a variety of health care organizations, including acute care hospitals and several non-profit organizations. Most recently, she served as vice president of crisis and rehabilitation services at South Shore Mental Health in Quincy, Mass. for seven years. In this role, she oversaw the operation of thirteen programs, involving 300 employees and multiple funding mechanisms. Ms. Ellis spent the early years of her career as a counselor, therapist and behavioral health consultant. She holds a Master of Social Work degree from Boston College.

Hotel Accommodations

Register early, a limited block of rooms has been set aside at the Southbridge Hotel & Conference Center, 14 Mechanic Street, Southbridge, MA 01550. Reservations can be made by phone at 508-765-8000.  When making reservations be sure to mention CMSNE and Case Management to get the special conference rate of $109 single or double occupancy, plus 11.7% taxes.

Make the most of your conference attendance - Points of Interest Around the Southbridge area