2019 Annual Conference

CMSNE 30th
Annual Conference

Celebrate the Past, Clarify the Future: Advancing Authentic Professional Case Management

Tuesday, October 1, 2019
Wednesday, October 2, 2019
Southbridge Hotel & Conference Center
Southbridge, MA

Brochure available in mid July.

Registration not open at this time.

Handouts available for downloading September 2019.

Conference Purpose and Objectives

Professional Case Management pioneers value-driven care coordination. Our commitment to excellence distinguishes us as essential to health care delivery across the care continuum. Life-long learning, reflective experience, and person-centeredness are hallmarks of our practice standards. As Case Management Society of New England (CMSNE) celebrates its thirty-year anniversary, we pause to examine what we have accomplished as a chapter and in our overall professional case management practice. In doing so we appreciate how far we have come and recognize how much there is left to do.

The desire of our diverse membership continues to be maintaining our knowledge and preparedness in order to advocate for those we serve. Our involvement with CMSNE keeps us abreast of health care developments, their impact on our day-to-day work, and how these changes translate to the populations we serve. As we strive to provide high-quality services our ultimate goal continues to be supporting those we serve to achieve their desired outcomes. This year, we come together to celebrate a momentous chapter anniversary by renewing our dedication to learning, embracing the power of collegial resource exchange, and ultimately enhancing the care we deliver.

* Professional Case Management is a collaborative process of assessment, planning, facilitation, care coordination, evaluation and advocacy for options and services to meet an individual’s and family’s comprehensive health needs through communication and available resources to promote patient safety, quality of care and cost effective outcomes. (CMSA, 2016). 

Upon completion of the conference the attendees will have the knowledge to be able to:

  • Synthesize past and present case management practice into future professional career goals
  • Leverage networking opportunities to expand knowledge of available resources and apply it in day-to-day practice
  • Identify available professional resources to support life-long learning efforts

General Session Speakers
Tuesday, October 1, 2019

Opening Session
The Future Vision of Case Management

Jose Alejandro, PHD, RN-BC, CCM, FACHE, FAAN - Dr. Alejandro is the Director of Case Management at the University of California Irvine Medical Center and Adjunct Professor at South University. Dr. Alejandro received his PhD in Human Services from Capella University; MBA in Accounting and Health Care Management from the University of Dallas; MSN in Nursing Education from University of Phoenix and BSN from the University of Texas at Arlington. Dr. Alejandro was the 15th President (2012-2014) of the National Association of Hispanic Nurses. He currently serves as President of the Case Management Society of America.

Closing Session
Balancing Practical Ethics and Managed Care: Untangling the Conundrum

Russell Hilliard, PhD, LCSW, LCAT, MT-BC, CHRC is the Senior VP, Patient Experience & Staff Development at Seasons Hospice & Palliative Care based out of Chicago, IL and the Founder of the Center for Music Therapy in End of Life Care. His research, advocacy, and consultation have resulted in the development of first-time music therapy programs in hospices throughout the nation, thereby creating many new music therapy positions. He is the author of the text, Hospice and Palliative Care Music Therapy: A Guide to Program Development and Clinical Care, and his research has been published in a wide variety of scholarly journals. Dr. Hilliard has provided keynote addresses for healthcare conferences and is a frequent presenter at professional conferences worldwide.

Conference Dinner Program
Patient Engagement in Cancer Care

Requested 6/7/19

Wednesday, October 2, 2019

 Special Session - Breakfast Session 6:00 AM
Improving Care Coordination by Demystifying the VA for
Non-VA Case Managers and the Community

Sandy Filiault, RN, BSN, CCM has been with the VAMC in WRJ for 24 years. She grew up in Vermont and is a seventh generation Vermonter. Sandy’s professional passion is to ensure she do the best by every Veteran and peers whose path she crosses. She has always been involved in hospice and palliative care and strives to ensure the most peaceful and dignified end of life journey. Sandy is married, lives high on a hill in VT where she and her husband raised three Eagle Scouts. She has a beautiful little granddaughter, two goats, one dog and one cat. In her spare time she gardens, hikes, bikes and kayaks.

Derenda Lovelace, MSN, RN-BS, CM  A Registered Nurse for 40 years and a Case Manager for 25 years in the, Ms. Lovelace has a BSN from the University of Virginia and MSN from University of Alabama in Nursing Case Management. She is an ANCC Certified Case Manager, a Case Management Society of America member and published author. She is the current President of the Central Virginia Chapter of CMSA and is the DoD/VA Advisor to the National CMSA Board. She has been a presenter at both the local and National CMSA levels and in 2010, received the CMSA Award of Service Excellence. She is an ANCC Nursing Case Management Content Expert Panelist. In 2018, she was the recipient of the American Nurses Credentialing Center’s 2018 Certified Nurse Awards in the Nursing Case Management category and was also selected as the RICVAMC 2018 recipient of the Department on Veteran’s Affairs Secretary’s Award for Excellence in Nursing in an Expanded Role. After 25 years serving as a case manager for the DoD and VA, she retired in January 2019 from Federal Service. She currently serves as a VA volunteer and works part-time as a care manager.

Opening Session

Rhys Jones, MPH




 Closing Session

Vivian Campagna, RN-BC, MSN, CCM is the chief industry relations officer for the Commission for Case Manager Certification. She has been involved in case management for more than twenty years, holding staff and administrative positions on both the independent and acute care side of the industry. She has published articles on case management topics, presented at case management conferences and taught continuing education courses. Vivian was a founding member of the Long Island chapter of CMSA, and was a member of the inaugural class of certified case managers. She is the past Chair for the Commission for Case Manager Certification where she implemented computer based testing, as well as the development of the online dashboard for CEUs and recertification, ensuring test pool questions reflected current practice and knowledge in the field of case management. Vivian earned her nursing diploma from St. Clare’s Hospital and Health Center School of Nursing, her BS from CW Post Center of Long Island University, and her MS in Nursing from Seton Hall University. She is board-certified in case management by both the Commission for Case Manager Certification and the American Nurses Credentialing Center.




Conference Dinner Program

Hotel Accommodations

Register early, a limited block of rooms has been set aside at the Southbridge Hotel & Conference Center, 14 Mechanic Street, Southbridge, MA 01550. Reservations can be made by phone at 508-765-8000.  When making reservations be sure to mention CMSNE and Case Management to get the special conference rate of $112 single or double occupancy, plus 11.7% taxes.

Make the most of your conference attendance - Points of Interest Around the Southbridge area