2019 Building Strategies Conference

CMSNE 20th Annual Building Strategies Conference

Decades of Growth: Building Skills for Platinum Performance

Wednesday, March 13, 2019
The Lantana, Randolph, MA
7:45 AM - 4:30 PM

Access Conference Evaluation Here. Evaluation will be available day of conference.

Overall Purpose

In 1989, CMSNE established an annual conference, Building Strategies for Success, to provide education that would enhance the case manager's personal and professional skill set, thus allowing for more effective patient advocacy. For the last two decades, case managers have been an integral part of the world of healthcare and have often found it challenging to manage the needs of patients within an ever-changing environment. The topics of our 20th annual conference, will provide attendees with strategies for creating a positive work experience, identifying styles of leadership, aligning personal values with healthy lifestyle activities, and empowering themselves with skills to improve the quality of patient interactions. These topics will provide the attendees with the tools to unravel obstacles and evoke change, while enhancing work performance and ultimately leading to exceptional patient care and improved job satisfaction.


Conference Objectives

Upon completion of the conference attendees will be able to:

  • Implement work performance tools to improve patient care and job satisfaction.
  • Identify leadership characteristics, to encourage innovation and creativity in solving problems and evoking change.
  • Apply healthy activities to optimize personal and professional life.
  • Incorporate patient-centered communication skills into daily practice.

Session Speakers

Edward Leigh, MA, is the Founder and Director of the Center for Healthcare Communication, an organization focusing on creating high-performing healthcare environments, primarily concentrating on effective communication between colleagues and with patients.  His work focuses on communication skills to enhance both patient satisfaction / safety and employee satisfaction. He has been working in the healthcare field for twenty plus years, including both clinical and teaching positions.  He works with hospitals, medical practices, healthcare associations, long-term care groups, government organizations and universities.  He presents content-rich and high-energy presentations throughout the United States. He is also in demand as a healthcare consultant and communication skills coach for healthcare professionals. He has a master’s degree in health education from Kent State University with plans to pursue a doctorate in the area of health education.  He has written hundreds of articles for various healthcare publications and recently completed the soon-to-be-published book, Engaging Your Patients. His expertise put him in the national spotlight through interviews on The Today Show, MSNBC News, The Discovery Channel and The Oprah Winfrey Network.

Learn more about Ed's presentation by reading this article:  Top Tips to Dramatically Improve the Patient Experience! 

Jose M. Santoro holds an MBA from Farleigh Dickinson University and has over 39 years’ experience in the medical industry. Mr. Santoro has functioned at various Management Levels in large corporations functioning as Vice President Business Development, Regional Vice President of Managed Care and Contracting, as well as National Managed Care Accounts Manager. Mr. Santoro served in the United States Navy Reserves and retired in 2000 serving his last years at the Head Quarters of Fleet Hospital 500, Combat Zone Twenty-Two, Fort Dix, NJ. He is the President of Medical Cost Management Inc., a company he founded in 2004.  He is currently the Sr. Director, Managed Care at Amerita, Inc., A Home Infusion and Specialty Pharmacy Provider serving patients in 20 Strategic Markets throughout the United States.

Veronica Chepak, MPA, BSN, RN holds a Bachelor of Science degree (BSN) from Mount Saint Mary College.  She also holds a Master’s in Public Administration with a healthcare focus, which she received from Pace University. . She started her nursing career at Westchester Medical Center as a staff nurse on the Research Oncology and Bone Marrow Transplant Unit.  She has over 15 years of Utilization Management and Case Management experience in Commercial, Self-Insured, Medicare and Medicaid Environment. She currently works as a Clinical Coordinator for the Care Transitions Team at Montefiore Care Management. , She is a Past President of the Hudson Valley CMSA Chapter and Education Chair. She also served as Vice-President. She served as a Director on the National Board of the Case Management Society of America from 2014-2016. She also served on National CMSA’s By-Laws, Educations and Nominations Committee. During her tenure on the Hudson Valley Chapter, she was the lead on organizing the Chapter’s first Conference in 2015.

Karen Scibinico is a professor in the Management Department at Bentley University in Waltham, MA. She teaches Human Behavior in Organizations and Leadership to undergraduates, and Leading Effective Work Teams for the Graduate School. Prior to joining the faculty, she served as dean and director of the Center for Executive and Professional Education at Bentley. She is also a leadership and career coach as well as a certified yoga instructor. Regardless of whether she is coaching individuals, teaching yoga or facilitating courses, workshops and seminars, Karen motivates others to strengthen their skills and reach their goals.

Conference Sponsors/Exhibitors

Special thanks and appreciation to conference exhibitors/ sponsors, their supports has allowed CMSNE the opportunity to bring a quality educational program to our membership.  Acceptance of support from these sponsors in no way implies endorsement of their products and/or services by CMSNE or the program’s accreditation agencies.

Conference Planning Committee

  • Sheila Bennion, RN, BSN, MBA, CCM
  • Julie Boyer, MSN, RN, CCM
  • Judith Goldstein, BSN, RN, CCM - Co-Chair
  • Tricia Gay, BSN, MBA, RN, CCM
  • Liane Stressenger, BS, RN, CCM - Co-Chair