Special thanks to our conference sponsors:
Conference Purpose and Objectives
Over the past decade, healthcare has emerged as one of the most important social and economic issues in our country. The COVID-19 Pandemic has accelerated some of these changes. Technology has driven innovative treatments and practices that affect both patient and providers. These technologies have ushered in new regulations, while also creating potential ethical dilemmas surrounding their use. Professional Case Managers need to advance their professional knowledge base to remain current and advocate for the best medically appropriate treatment options for the populations they serve. The use of medical marijuana and other alternatives methods of care have unknown implications that reach beyond the treatment to the patient’s family, work and living situations. Health care equity remains a challenge for many groups, with innovative programs being developed and implemented diverse patient community. The complex health situations of the patients Case Managers serve requires a constant need for the advancement of their knowledge base regarding new emerging trends. This conference will identify several challenges and provide the tools to better advocate for those with whom you serve.
Upon completion of the conference the attendees will have the knowledge to be able to:
- Identify the effects of the COVID-19 Pandemic on Mental Health
- Identify challenges faced by a diverse patient community when accessing health care services and describe several strategies that can be implemented to help achieve health equity for these populations
- Identify issues with the current scope of practice regarding the use of marijuana for treatment of medical conditions and the subsequent diverse impact of misuse
- Identify the impact the COVID-19 Pandemic has had on the delivery of healthcare.
Day 1 Monday, October 4, 2021 - Sessions - 7:30 AM – 1:30 PM
Is Hope a Strategy? Translating a Heath Equity Vision into Action
Lynn Community Health Center (LCHC) is located 10 miles from downtown Boston, in the economically, culturally, and socially diverse city of Lynn. It is a small but mighty federally qualified health center serving more than 40,000 patients representing 113 countries and 72 languages – of which over 90 percent live at or below 200 percent of the federal poverty line. In 2019, LCHC committed to digging deeper into its own structures to assess disparities and identify patterns to create a complete picture of the staffing who’s mission it is to address health inequities in Lynn’s underserved and underrepresented patient population. LCHC realized it was possible to approach structural racism as a real ‘problem to solve’ similar to how one might solve a process problem. When faced with the challenge of disseminating COVID-19 vaccines in the community, LCHC’s developing health equity lens provided the organization a guiding star as they utilized Lean Thinking to rapidly problem solve through quick learning cycles and iteration hour by hour, day by day, to provide equitable COVID-19 vaccines to the community of Lynn.
Kimberly Eng Kimberly is the Chief Operating Officer at Lynn Community Health Center, a non-profit community health center recognized as a leader in developing new initiatives that result in high-impact, low cost healthcare. Kimberly is a trained industrial engineer and has worked in a number of industries including healthcare, manufacturing and construction design. She participated as an early pioneer of lean in healthcare for a large complex healthcare organization, Beth Israel Deaconess Medical Center, a major teaching affiliate of Harvard Medical School. Over the last ten years, Kimberly has led numerous continuous improvement initiatives in order to improve patient access, quality, and cost. As part of the spread of lean philosophy, Kimberly has co-facilitated the development and delivery of lean training for senior leaders and provided coaching support and technical expertise post-training in the U.S., Australia, and Egypt.
Innovative Care for Housing Insecure Persons with Substance Use Disorders During the COVID-19 Pandemic
According to the CDC, in 2020, the US saw a rise of nearly 30% in overdose deaths compared to the previous year. The COVID-19 pandemic has been detrimental to mental health leading to a rise in substance use. This session will review the substance use crisis, emerging trends during the Pandemic and highlight adaptations to changes in the traditional care of persons with substance use disorders and those experiencing inadequate housing.
Kristin Wason, MSN, NP-C, CARN, Clinical Nurse Educator Kristin is a Nurse Practitioner at Boston Medical Center and Assistant Professor of Medicine at Boston University School of Medicine. Kristin has been working in addiction medicine since 2009 — initially practicing as a Registered Nurse within BMC's multidisciplinary OBAT clinic, managing a large caseload of patients with substance addiction, and now as a Primary Care Provider with a full DATA2000 X-waiver. In addition to her clinical practice, Kristin advises and supports community health centers on integration of best practices for treating substance use disorders into institutions across Massachusetts and nationwide. Kristin earned her MSN, Adult-Gerontology Nurse Practitioner, degree from Salem State University. She is board certified in addictions nursing through the Addictions Nursing Certification Board.
Annie Potter, MSN, MPH, NP, CARN-AP, Clinical Nurse Educator Annie is a Nurse Practitioner at Boston Medical Center and Assistant Professor of Medicine at Boston University School of Medicine. Annie educates and supports health care providers on best practices in the treatment of substance use disorders and serves as the Medical Director for the Massachusetts Office Based Addiction Treatment ECHO. Prior to joining BMC, Annie practiced at a community health center in Baltimore, MD, where she established and served as the clinical lead for the city's first walk-in HIV treatment and prevention program. She is board-certified in addictions and holds specialty certifications for the treatment of HIV and Hepatitis C. Annie earned her Masters of Nursing and Masters of Public Health from the Johns Hopkins School of Nursing and Bloomberg School of Public Health, respectively.
Revolutionary Practices: Ethical Lessons from Gender-Affirming Care (CCM ethics credits applied for)
The significant level of societal stigma and discrimination that transgender and gender-diverse individuals face, the associated health consequences, and the general lack of familiarity with affirming care demonstrate a crucial need for additional education. Case managers play a crucial role in supporting, exploring, and affirming gender identity throughout one's care trajectory. As more individuals are continually coming out, nurses play an important role in educating families and colleagues, ensuring coordination of affirming care across the lifespan, intervening with an interdisciplinary team, and reducing stigma within organizations. Participants will reflect on novel care paradigms and integrate gender-diverse care models into their own practices, learning how best to respect autonomy and foster beneficence.
Dallas Ducar, MSN, APRN is the founding Chief Executive Officer of Transhealth Northampton. Dallas is on faculty at Northeastern University, the University of Virginia School of Medicine and Nursing, Columbia University, and has served on faculty at the MGH Institute for Health Professions. She has advised international research groups in best-practices and has carried out community-based participatory action research programs. Dallas seeks to revolutionize healthcare, building novel systems to provide holistic, empowering, gender-affirming care.
Case Management and Cannabis: 2021 Update (CCM ethics credits applied for)
The legal status of both medical and recreational marijuana use varies from state to state. Under the umbrella of federal law, the question remains, what is legal? What are the potential consequences for the case manager and how has the law changed since 2019? This session will examine the underlying foundation and current changes in state law effecting case management practice.
Lynn Muller, JD, RN, BA-HCM, CCM Dr. Muller began her career as a Registered Professional Nurse (RN), went onto earn her Bachelor of Arts Degree in Health Care Management and then her Juris Doctor from Quinnipiac University School of Law in Connecticut. She is currently a practicing Attorney and is the managing partner of Muller & Muller. Dr. Muller is the Contributing Editor of Professional Case Management: The Official Journal of the Case Management Society of America. She is an adjunct Professor at Saint Peter’s University School of Nursing in the MSN and DNP Programs. Dr. Muller is the author of over 60 articles in nursing and case management journals and a contributor to the 2016 CMSA Standards of Practice and CMSA Career & Knowledge Pathways, the author of the Legal & Ethical Chapter of the 6th ed. of the Case and Population Health Chapter for Leadership and Nursing Case Management. She is a former Commissioner for the Commission for Case Management Certification (CCMC), a contributor to the CMBOK (The CCMC Body of Knowledge} and now serves on the Professional Development and Education Committee and as an authorized Facilitator for CCMC 360 Course and other projects.
Day 2 Tuesday, October 5, 2021 - Sessions - 11:30 AM – 5:30 PM
Telehealth 2021: Level-Setting the Foundation for Practice (CCM ethics credits applied for)
Technology has captivated the industry and changed the face of care delivery. Practitioners and patients can’t get enough, from digital devices, to innovative platforms and apps. Amid the pandemic, telehealth has become more norm than exception, though is it applicable for all? How up to speed are you on the legal, ethical, and practice parameters? This presentation provides the nuts and bolts of telehealth practice, from foundational knowledge, key elements, and practices to alignment with established resources of guidance. Engage in an empowering, educational, and ethical experience.
Ellen Fink-Samnick, MSW, ACSW, LCSW, CCM, CCTP, CMHIMP, CRP, DBH-C, EFS Supervision Strategies, LLC is an award-winning industry thought leader who empowers healthcare's transdisciplinary workforce. She is subject matter expert on the Social Determinants of Health and Mental Health, Workplace Bullying and Violence, Professional Ethics, Professional Case Management Practice, and Wholistic Case Management™. Her latest books include, The Essential Guide to Interprofessional Ethics for Healthcare Case Management, The Social Determinants of Health: Case Management's Next Frontier, End of Life Care for Case Management, and upcoming Social Determinants of Mental Health: Advancing Wholistic Practice Excellence. Ellen is a panelist for Monitor Mondays, plus contributor to RAC Monitor and ICD 10 Monitor. She serves as moderator of Ellen’s Ethical LensTM on LinkedIn, consultant for the Case Management Institute and moderator of their Case Managers Community. Ellen is also Lead for Rise Association’s Social Determinants of Health Community.
Ellen is a Licensed Clinical Social Worker, Board-certified Case Manager, Certified Clinical Trauma Professional, Certified Mental Health Integrative Medicine Provider, and Certified Rehabilitation Provider. She is a subject matter expert for Western Governors University, lead clinical supervision trainer for NASW of Virginia, and adjunct faculty for University of Buffalo’s School of Social Work, and George Mason University’s Department of Social Work. Ellen is also a Doctor in Behavioral Health candidate at Cummings Graduate Institute of Behavioral Health Studies.
Ellen's passion is evident across her varied roles as professional speaker, industry consultant, educator, continuing education content developer, accreditation specialist, clinical social work supervisor and professional mentor to the case management community. Her contributions transverse the industry’s professional associations and credentialing organizations. A past commissioner for the Commission for Case Manager Certification, and Chair of their Ethics and Professional Conduct Committee, member of the Board of Directors for the Case Management Society of America, Ellen serves on the editorial boards for the Professional Case Management Journal, Case Management Monthly, and RAC Monitor. More detailed information is available on her LinkedIn Profile.
The Changing Landscape of Substance use Treatment and Case Management- Pandemic and Beyond
The treatment and case management landscape of substance use disorders has been evolving over the past several years, and the impact of the COVID 19 pandemic has accelerated both the changes and the needs of individuals with substance use disorder. This presentation will include discussion of the substance use disorder treatment system, the levels of care and ways to access treatment. Evidence based practices, as well as case management roles and needs of substance use disorder individuals will be reviewed. Current trends including patterns of use, and diversity and equity will be discussed. The impact of the pandemic amidst this crisis will be reviewed including how treatment programs and case management programs have had to shift how services are delivered to maintain safety while supporting vulnerable individuals in the community.
Lisa Blanchard, MA, LMHC joined Spectrum in 2000 and has held various clinical positions prior to becoming Vice President of Clinical Services in 2017. Ms. Blanchard is an experienced clinician with over eighteen years of experience in behavioral health administration, including new program development and electronic health records implementation. Ms. Blanchard was trained as a NIATx process improvement coach and has served as a NIATx coach and national presenter. She has also worked as a consultant and has presented at the national level on innovations in behavioral health treatment. Ms. Blanchard holds a Master’s degree in Counseling Psychology and a Bachelor’s degree in Psychology.
Rachel Carroll, MA, LMHC has worked for Spectrum since 2013. Rachel started with the agency as a Clinician for Spectrum’s Outpatient Treatment Program where she provided direct mental health and substance abuse counseling to clients working on their recovery from substance use disorder. In 2018, Rachel transitioned to the role of Clinical Care Manager for the Behavioral Health Partners of MetroWest where she has spent the past 3 years supervising and providing Care Coordination services to high-risk, high-utilizing patients in a community-based setting. Rachel and her team adapted to continue to provide service to clients during the COVID-19 pandemic. Rachel has also participated in the MassHealth Learning Collaborative to identify “best practice” in the delivery of Care Coordination services.
Telehealth and Distance Case Management – Mock Trial (CCM ethics credits applied for)
This interactive session will demonstrate the practical application of case management legal and ethical mandates and guidance. The Mock Trial will highlight:
(1) The Expert Witness (Ellen Fink-Samnick MSW, ACSW, LCSW, CCM, CCTP, CMHIMP, CRP, DBH-C), (2)The Case Manager Defendant (Nancy Beniot, RN, CRRN, CCM), (3) The Application of legal and ethical principles surrounding case management distance practice and the potential consequences. (Steven T. Muller, Esq. as Attorney)
Lynn Muller, JD, RN, BA-HCM, CCM Dr. Muller began her career Registered Professional Nurse (RN), went onto earn her Bachelor of Arts Degree in Health Care Management and then her Juris Doctor from Quinnipiac University School of Law in Connecticut. She is currently a practicing Attorney and is the managing partner of Muller & Muller. Dr. Muller is the Contributing Editor of Professional Case Management: The Official Journal of the Case Management Society of America and a member of the Board of Directors of CMSA of New York City. She is an adjunct Professor at Saint Peter’s University School of Nursing in the MSN and DNP Programs. Dr. Muller is the author of over 50 articles in nursing and case management journals and a contributor to the 2016 CMSA Standards of Practice and CMSA Career & Knowledge Pathways, the author of the Legal & Ethical Chapter of the 6th ed. of the Case and Population Health Chapter for Leadership and Nursing Case Management. She is a former Commissioner for the Commission for Case Management Certification (CCMC), where she now serves on the Professional Development and Education Sub-Committee.
Let Me Be Your Memory” - Honoring Personhood in Dementia through Creativity, Narrative and Relationships
People affected by dementia or other chronic conditions are no less persons, still possessing the enduring self, and therefore, are entitled to all the dignity, compassion, care, support, etc., to which we all are entitled. As whole persons, they also have stories, and those stories need to be shared, cherished, and preserved. "Showing them back to themselves" through knowing their stories, we, as carers, will help them to live well, despite disease and disability. In this presentation, presenters will discuss paradigms of care in which persistent selfhood can find expression, relationships may be maintained, and stories will honored and preserved, including the power of art, creativity and reminiscence to bolster selfhood and relationships.
Daniel C. Potts, MD, FAAN is a neurologist, author, speaker, caregiver and champion of those with cognitive impairment and their caregivers. Dr. Potts advocates for the use of the arts, creativity and storytelling to improve quality of life through validating personhood and building relationships, and was inspired to do so by the life and art of his father, Lester, who became an acclaimed watercolor artist after the diagnosis of Alzheimer’s disease. Dr. Potts formed Cognitive Dynamics, a 501c3 foundation dedicated to the above goals. Designated Architects of Change by Maria Shriver, Potts and his wife, Ellen W. Potts, MBA wrote A Pocket Guide for the Alzheimer’s Caregiver, which is recommended by Shriver, the Alzheimer’s Association and the American Academy of Neurology (AAN). His advocacy for people with dementia and their caregivers resulted his being named 2008 Donald M. Palatucci Advocate of the Year by the AAN. A faculty member at the University of Alabama and University of South Alabama, Potts is attending neurologist at the VA Medical Center, and lives in Tuscaloosa, Alabama with his wife and two daughters.
Al Brandano, Founder and President of The Voice Library.net Entrepreneur at heart, fortunate and blessed with a host of f life experiences that has inspired me to find and share the joys in life! Graduate of the school of “hard knocks”, Northeastern University, and recently Life is Good Foundation – Playmaker. Experiences include restaurateur, scuba instructor, hockey coach, and airline captain for 40 years. My passion is working with troubled young adults to help them find the” fire in their belly” to become good citizens and successful in both life and business.