CMSNE 2022 Annual Conference
Adapting to the Everchanging Panorama of Healthcare:
Lessons Learned & Moving Forward

Monday, September 26 and Tuesday, September 27, 2022
Southbridge Convention Center, Southbridge, MA

Overall Conference Purpose Statement

Since the start of the Covid-19 pandemic the “panorama” or perspective of healthcare across the world no longer has an extensive, unbroken or unobstructed view. The events of the past 2 years have forever changed healthcare, not only for case managers but the individuals we serve. Providers have had to re-invent/revise how they provide care; telehealth has become the new norm and the impact of this change has significant ramifications. Staffing shortages have challenged us all while isolation, stress and domestic violence have increased. Ethical decision making for those with cultural differences or diminished capacity remain problematic.

 Overall Conference Learning Objectives

  • Discuss the impact Covid-19 pandemic has had on how services are provided such as Long-Term Care, Hospice/Palliative Care, Paramedicine, as well as behavioral health interventions for our military & their families.
  • List the challenges associated with ethical decision making for patients with cultural difference or those lacking capacity.
  • Identify how Domestic Violence risk factors have increased/evolved since the start of the Covid-19 pandemic.
  • Identify how stress can diminish productivity and learn techniques that can be applied to improve one’s overall health and resilience.
  • Explore the medical and mental health perspectives of care and services for patients with Autism Spectrum diagnoses, with particular attention to how virtual care has impacted and enhanced the care they receive.

Registration fees: Now offering 1 day registration options

Two days: $325 CMSNE members, $350 CMSA non-chapter members, $375 non-members.  The program will offer 12 RN, CCM & SW credits for the 2 day event.

One day: $200 CMSNE members, $225 CMSA non-chapter members, $250 non-members.  1 day registration will offer 6 RN, CCM & SW credits.

With 3 additional optional educational sessions (breakfast, special session, lunch)

Luncheon Session – 12:15 PM – 9/26: Survivorship and Palliative Care – sponsored by Genentech

Special Session – 5 PM –  9/26: Everyday Ethics – sponsored by Paradigm

Breakfast Session 6:30 AM  – 9/27: Cervical Spine Arthroplasty: An expeditious return to work, the athletic field and military service

Registration and exhibitor sponsor information available on chapter website

Monday, September 26, 2022

Session I
Long Term Care: The weakest link in US Healthcare
the focus of the session will be the impact of COVID on the Long Term Care availability and
the inability to transition patients
Session II
Alixis VanHorn, APRN-C, ACHPN, Inpatient Nurse Practitioner, Good Shepherd Community Care
Ethical Considerations in Surrogate Decision Making: An Acute Inpatient Perspective

In this session, we will explore some common ethical themes that arise in the acute care setting and how these were impacted by the pandemic; how Case Management and Palliative Care can work together to foster resolution; and how legal implications, culture and implicit bias can influence decision making.  

Session III
Daniel Henderson, MD, MPHDirector and Chief Medical Officer, instED
The Impact of in-home Mobile Integrated Health/Community Paramedicine use in Vulnerable Populations
The most vulnerable members of our communities have a higher utilization of Emergency Department care for their urgent and unscheduled healthcare needs. A mobile integrated health/community paramedicine program can impact this through in-home assessment & treatment, & further the Quintuple Aim of better healthcare focusing on health equity, improved outcomes of care, improved patient experience, lower healthcare costs & workforce well-being.
Session IV
Identifying and Addressing Survivors of Interpersonal Violence:
The Implications of Services Through the Pandemic and Beyond

Sherri Goodell and Kristina Cates, New Hope, Inc.
focus of session will be on the increase of Domestic Violence during the Pandemic and
new approaches/programs to address the issue

Tuesday, September 27, 2022

Session I
Jill Lynn Pineda, PhD, Psychologist, Lurie Center for Autism & Instructor, Harvard Medical School
Yamini Howe, MD, Assistant in Pediatrics, MGH & Lurie Center for Autism &
Instructor Harvard Medical School
The Changing Landscape of Autism Care: Perspectives from Medical and Mental Health Care

This session will give a brief overview of autism diagnosis and treatment options and discuss co-occurring conditions. Also discussed will be the impact of virtual care on health care for people with ASD.

Session II
Kat Dunford, MSW, LICSWClinical Social Worker, Outpatient Social Work Team Lead, Home Base
Robert C. Donovan, MSW, LCSWClinical Social Worker, Intensive Clinical Program, Home Base
 Case Management with Veterans and Military Families:
Understanding the Invisible Wounds of Military Service
This session will focus on understanding how invisible wounds of military service may impact
case management with Veterans and Military Families. Topics will include applying a cultural
humility approach to working with families impacted by military service/life, discussion of key
clinical issues impacting the psychosocial well-being for Veterans and Military-Connected
Families, and tools to assess behavioral health needs of Veterans, Service Members, and their
families and identify appropriate interventions and resources for support
Session III & IV
Carol Ann Small, Motivational Speaker, Laughter with a Lesson

Banish Burnout and Bounce Back! 
Are you exhausted, overwhelmed and agitated – and you haven’t even left for work yet?  Are you so tuckered out that you wish that your cubicle came with turn down service and a wake-up call?  If you’ve been multi-tasking so much that professional plate-spinners would be jealous, well crash and burn no more!  Work-related burnout is one of the major causes of absenteeism in the workplace.  As we have inherited increasing responsibilities in life, it is more important than ever to pace oneself to maintain health, vitality and life balance.  Discover how to banish burnout, recharge, and enhance your health and resilience.

De-Stress and Get Motivated
It’s important to learn how to take your work seriously while taking yourself more lightly since today’s workplace challenges demand high performance of employees.  Studies show that motivation and productivity improve when stress management techniques are applied consistently.  Stress is the body’s response to any demand made upon it. These demands can be positive, negative, or neutral, depending on how they are interpreted.  Learn practical suggestions to handling work-related pressures in an effective, productive and upbeat manner.  When life is a mess, remember not to stress!

Conference Sponsors

Special thanks and appreciation to conference exhibitor sponsors, their support has allowed CMSNE the opportunity to bring a quality educational program to our membership.  Acceptance of support from these sponsors in no way implies endorsement of their products and/or services by CMSNE or the program’s accreditation agencies.

 Medical Solutions


Conference Planning Committee

Nancy Benoit, RN, CRRN, CCM – Chair
Barbara Chambers, RN, MS
Jackie Hall RN, BSN, MHA, CCM
Tammy McCauley-Masse, BSN, RN, CRRN, CCM, CMGT-BC

Hotel information

Make your reservations early, a limited block of rooms has been set aside at the Southbridge Hotel & Conference Center, 14 Mechanic Street, Southbridge, MA 01550. Reservations can be made by phone at 508-765-8000. When making reservations be sure to mention CMSNE and Case Management to get the special conference rate of $125 single or double occupancy, plus 11.7% taxes. For additional hotel information and directions visit:

IMPORTANT Registration Policy Information

By registering for this event, the attendee understands that CMSNE has researched, and is following the latest recommendations for crowd safety. The attendee understands that their participation in this event is voluntary, but compliance with the stated safety practices is required, to assure their attendance. They understand that failing to comply with the stated safety practices can impact their health and the health of other attendees. Further, they understand that CMSNE is not responsible for their actions, or the actions of their fellow attendees, and therefor is not responsible or liable for the transmission of any pathogen or any expenses related to testing or treating any subsequent exposure or illness.

General Chapter Event Registration Refund Policy
The following policy applies to all events:
• Registration can be transferred to another person if requested in writing by e-mail to by the original registrant at least one week before the event.
• All refunds are subject to a 10% administrative fee. If canceled up to 7 days before the event, 100% of the registration fee (less the administrative fee) will be refunded.
If canceled less than 7 days before the event no refund is available.
• No refund is given for a cancellation on the day of the program or post event.

On the day of the event
• No refund will be offered at the venue if the attendee answers “Yes” to any of the screening questions.