About Us

The Case Management Society of New England (CMSNE), is the New England Chapter of the Case Management Society of America (CMSA), a multidisciplinary, interdisciplinary network of healthcare professionals working in the specialized practice of case management. Our Chapter members hail from Massachusetts, Rhode Island, Maine, New Hampshire and Vermont.

Our Mission

The mission of the Case Management Society of New England is to promote the growth and value of the practice of case management and to support the evolving needs of the case management professional.

To be the leading regional case management organization, CMSNE remains committed to professional excellence.  We value:

  • Education through continuous learning
  • Advocacy for the practice of case management
  • Professional development within a supportive environment
  • The role of CMSNE in the development of the professional image of case management
  • Use of technology in advancing our organizational agenda as well as our jobs
  • Awareness of health policy issues affecting our clients and ourselves
  • Opportunities to network for the purpose of collaboration and communication
  • Our clients, without whom we would not exist

CMSNE is the proud recipient of a number of CMSA Chapter Excellence Awards for our Newsletter, Annual Conference, Membership Development, and a three time winner for Use of Technology and Internet. Read More >


What is Case Management?

Definition of Case Management

Case management is a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual’s and family’s comprehensive health needs through communication and available resources to promote quality, cost-effective outcomes.

Philosophy of Case Management

The underlying premise of case management is based in the fact that when an individual reaches the optimum level of wellness and functional capability, everyone benefits: the individuals being served, their support systems, the health care delivery systems and the various reimbursement sources.

Case management serves as a means for achieving client wellness and autonomy through advocacy, communication, education, identification of service resources and service facilitation. The case manager helps identify appropriate providers and facilities throughout the continuum of services, while ensuring that available resources are being used in a timely and cost-effective manner in order to obtain optimum value for both the client and the reimbursement source. Case management services are best offered in a climate that allows direct communication between the case manager, the client, and appropriate service personnel, in order to optimize the outcome for all concerned.

Certification determines that the case manager possesses the education, skills and experience required to render appropriate services based on sound principles of practice.