CMSNE 34th Annual Conference
Moving Past the Healthcare Emergency onto Healthcare Changes –
The Good, The Bad, The Ugly – KEEP SWIMMING

Monday, October 2, 2023     8:00 AM – 5:00 PM
Orchard Cove, Canton, MA

In Japan, koi symbolizes many good qualities. Known to swim against the current and overcome great obstacles, koi symbolize strength, courage, patience, and success through perseverance just as Case Managers do every day.

Overall Conference Purpose Statement

Three years post pandemic – we are through the healthcare emergency phase and its now time to assess what has changed and where we are going.   For healthcare clinicians, including care managers, it feels like we are swimming through a sea of disruption and disorder.  

The changing healthcare workplace has been severely impacted by a multitude of obstacles that are compounding the ability to navigate an increasingly complex and everchanging healthcare system.

This conference will focus on topics of Microaggression solutions, providing care through a lens of Diversity, Equity and Inclusion, Generational Diversity in the Workplace and the impact of cannabis on the adolescent and young adult population.

These topics will provide the attendee with tools and a life vest to KEEP SWIMMING through the sea of challenges and changes in the healthcare world while providing competent and compassionate care to patients.

 Overall Conference Learning Objectives

Upon completion of this conference the attendees will be able to:

    • Define, recognize and utilize tools learned when faced with Microaggression encounters and challenges.
    • Implement the ethical application of case management’s established standards of guidance to Diversity, Equity and Inclusion practices across the continuum
    • Discuss cannabis use in adolescents and young adults in the era of legalization.
    • Recognize, understand and apply knowledge gained regarding generational diversity to build a stronger more cohesive workplace.

Registration fees: 

$150 CMSNE members,  $180 non-members.  full day conference registration will offer 6 RN, CCM (3/3 ethics) & SW credits.

Registration and exhibitor sponsor information available on chapter website

Session I
Microaggressions, Anger and Resolve
Michael Nordé, MSW, LICSW, Patient Advocate Coordinator
VA Providence Health Care
This session will discuss how to recognize Microagression encounters and provide the necessary tools to implement a successful and peaceful resolution. 
Session II
*Diversity, Equity, and Inclusion for the Ethical Case Manager
Ellen Fink-Samnick, DBH, MSW, LCSW, ACSW, CCM, CCTP, CRP
EFS Supervision Strategies, LLC
This session will focus on the ethical application of Case Management standards of practice to the topic of Diversity, Equity and Inclusion practices across the continum of care. 
*This session qualifies for 1.5 CCMC ethics credits for renewal.
Session III
Adolescents/Young Adult Cannabis Use in the Age of Legalization
James McKowen, PhD
Program Director – Addiction Recovery Management Service
Assistant in Psychology – Massachusetts General Hospital
Instructor in Psychology – Harvard Medical School
This session will discuss the untoward effects of cannabis use on adolescents and young adults with mental and behavioral health issues, in light of recent legalization by many New England states.
Session IV
*Bridging the Gap between Generations: What Every Case Manager Should Know
Janet Coulter, MSN, MS, RN, CCM, FCM
Transplant Case Manager, American Health Holding/Aetna
CMSA President-Elect
This presentation will discuss each of the five generations in the workforce today. Included will be generational differences and similarities, communication styles, the meaning of success, working styles, approaches to problem-solving and decision-making in the workplace, and tips for managing and motivating each generation.
*This session qualifies for 1.5 CCMC ethics credits for renewal.

Conference Sponsors/Exhibitors

Special thanks and appreciation to conference exhibitor sponsors, their support has allowed CMSNE the opportunity to bring a quality educational program to our membership.  Acceptance of support from these sponsors in no way implies endorsement of their products and/or services by CMSNE or the program’s accreditation agencies.

Conference Planning Committee

Nancy Benoit, RN, CRRN, CCM – Board Liaison
Barbara Chambers, RN, MS – Conference Chair
Meg Flynn, RN, BSN, CCM
Jackie Hall, RN, BSN, MHA, CCM
Tammy McCauley-Masse, BSN, RN, CRRN, CCM, CMGT-BC

Hotel information

A block of rooms has been set aside for CMSNE conference attendees at the Hilton Garden Inn, 110 Royall St., Canton, MA for a rate of $169, plus state and occupancy taxes. The deadline for confirming an overnight room is 9/1/23.

To register online click on this link:

Or call the hotel direct 781-828-3600 – request CMSNE room rate with code 90C.

IMPORTANT Registration Policy Information

By registering for this event, the attendee understands that CMSNE has researched, and is following the latest recommendations for crowd safety. The attendee understands that their participation in this event is voluntary, but compliance with the stated safety practices is required, to assure their attendance. They understand that failing to comply with the stated safety practices can impact their health and the health of other attendees. Further, they understand that CMSNE is not responsible for their actions, or the actions of their fellow attendees, and therefor is not responsible or liable for the transmission of any pathogen or any expenses related to testing or treating any subsequent exposure or illness.

General Chapter Event Registration Refund Policy
The following policy applies to all events:
• Registration can be transferred to another person if requested in writing by e-mail to by the original registrant at least one week before the event.
• All refunds are subject to a 10% administrative fee. If canceled up to 7 days before the event, 100% of the registration fee (less the administrative fee) will be refunded.
If canceled less than 7 days before the event no refund is available.
• No refund is given for a cancellation on the day of the program or post event.

On the day of the event
• No refund will be offered at the venue if the attendee answers “Yes” to any of the screening questions.